# Service solutions

> Give your service team real visibility into machine health and usage. Plan maintenance on facts, cut emergency callouts and make service your edge.

URL: https://optipeople.com/solutions/service

## Fix problems before customers feel them

Give your service team real visibility into machine health and usage. Plan maintenance on facts, reduce emergency callouts, and turn service from a cost center into a competitive advantage.

## Typical results

- **50%** Fewer emergency service callouts
- **40 hrs** Saved annually per machine on preventive maintenance
- **30%** Increase in service contract revenue

## Reactive service is expensive and exhausting

Your technicians spend more time firefighting than preventing. Maintenance schedules are based on calendar intervals, not actual usage. When a machine goes down at a customer site, you scramble. OptiPeople gives your service team the data to act before failures happen and the tools to plan maintenance that actually prevents problems.

## Everything you need for predictable, proactive service

- **Machine health monitoring**: Track vibration, temperature, energy consumption, and operating parameters in real time. See degradation trends before they become breakdowns.
- **Usage-based maintenance**: Schedule maintenance based on actual operating hours and conditions, not arbitrary calendar intervals. Do the right work at the right time.
- **Remote diagnostics**: Diagnose issues remotely before dispatching a technician. Arrive prepared with the right parts and the right knowledge.
- **Service task management**: Assign, track, and document service tasks digitally. Build a complete service history for every machine.
- **Automated service alerts**: Get notified when a machine crosses a threshold or shows early signs of failure. Respond before the customer even notices.
- **Service contracts and reporting**: Deliver data-backed service reports to customers. Use machine data to design and price service agreements with confidence.

## How it works

1. **Connect**: Instrument machines with sensors and connect to your existing monitoring infrastructure. We handle the data pipeline.
2. **Monitor**: Your service team gets a live health dashboard for every machine. Alerts fire automatically when thresholds are crossed.
3. **Prevent**: Schedule maintenance based on real data. Resolve issues remotely when possible. Arrive prepared when a visit is needed.

## One view of every machine you service

Machine health, service history, and upcoming maintenance across your entire installed base.