For service and aftermarket teams
Fix problems before customers feel them
Give your service team real visibility into machine health and usage. Plan maintenance on facts, reduce emergency callouts, and turn service from a cost center into a competitive advantage.
Typical results
- 50%
- Fewer emergency service callouts
- 40 hrs
- Saved annually per machine on preventive maintenance
- 30%
- Increase in service contract revenue
Reactive service is expensive and exhausting
Your technicians spend more time firefighting than preventing. Maintenance schedules are based on calendar intervals, not actual usage. When a machine goes down at a customer site, you scramble. OptiPeople gives your service team the data to act before failures happen and the tools to plan maintenance that actually prevents problems.
Everything you need for predictable, proactive service
Machine health monitoring
Track vibration, temperature, energy consumption, and operating parameters in real time. See degradation trends before they become breakdowns.
Usage-based maintenance
Schedule maintenance based on actual operating hours and conditions, not arbitrary calendar intervals. Do the right work at the right time.
Remote diagnostics
Diagnose issues remotely before dispatching a technician. Arrive prepared with the right parts and the right knowledge.
Service task management
Assign, track, and document service tasks digitally. Build a complete service history for every machine.
Automated service alerts
Get notified when a machine crosses a threshold or shows early signs of failure. Respond before the customer even notices.
Service contracts and reporting
Deliver data-backed service reports to customers. Use machine data to design and price service agreements with confidence.
How it works
- 01
Connect
Instrument machines with sensors and connect to your existing monitoring infrastructure. We handle the data pipeline.
- 02
Monitor
Your service team gets a live health dashboard for every machine. Alerts fire automatically when thresholds are crossed.
- 03
Prevent
Schedule maintenance based on real data. Resolve issues remotely when possible. Arrive prepared when a visit is needed.
Product view
One view of every machine you service
Machine health, service history, and upcoming maintenance across your entire installed base.
